RETURN POLICY

At Plum Furniture, we pride ourselves in offering high-quality, custom-made furniture handcrafted to your specific requirements. Each piece of furniture we create is made to order with great care and attention to detail. We aim to provide you with the best shopping experience possible and ensure you are satisfied with your purchase. To maintain the quality and integrity of our products, we have established the following return policy.

ORDER CANCELLATION

  1. Cancellations within 24 Hours: You can cancel your order within 24 hours of placing it. We understand that sometimes circumstances change, and you may need to modify or cancel your order. After 24 hours, your order will be sent to our production team, and cancellations may not be possible.

  2. Cancellation Process: Contact our customer support team to cancel your order as soon as possible. You can reach them via email or phone, and they will guide you through the cancellation process.

  3. Refund for Cancellations: If you cancel your order within 24 hours, we will issue a full refund to your original payment method within 5-7 business days. Please note that the refund may take a few business days to appear on your statement.

RETURN POLICY

  1. Quality Assurance: We stand by the craftsmanship and quality of our furniture. We conduct thorough quality checks before your order is shipped to ensure your item meets our high standards.

  2. Custom-Made for You: Your furniture piece is designed and produced exclusively for you, considering your unique specifications. As such, it may not be suitable for resale, and we cannot accept returns.

  3. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please get in touch with our customer support team immediately. We will work with you to resolve the issue by arranging for a replacement or addressing the problem appropriately.

  4. Warranty: Plum Furniture offers a warranty on our products to cover manufacturing defects. If you believe your item has a manufacturing defect, don't hesitate to contact our customer support team for assistance.

We understand that your satisfaction is of utmost importance, and we are here to address any concerns or issues you may have. If you have questions about your order, need assistance, or suspect any problems with your furniture, please do not hesitate to contact our customer support team.

Thank you for choosing Plum Furniture for your custom-made furniture needs. We are committed to providing beautiful, handcrafted pieces that enhance your living spaces.